TTA-75057 Industrial Service Systems, 5 cr

Vastuuhenkilö

Miia Martinsuo

Opetus

Toteutuskerta Periodi Vastuuhenkilö Suoritusvaatimukset
TTA-75057 2019-01 3 Miia Martinsuo
Group assignments and an individual learning portfolio

Osaamistavoitteet

This course familiarizes the students with the configuration of service offerings, design of service delivery systems, and organization and management of service systems in industrial firms. After participating in the course, the students will know the components of modern, successful industrial service systems, and understand their design and coordination requirements. They understand the reasons and mechanisms of service business transformation in manufacturing firms. The students are capable to analyze industrial service systems based on available information and topical research, and utilize their analysis to promote industrial companies¿ service business transformation.

Sisältö

Sisältö Ydinsisältö Täydentävä tietämys Erityistietämys
1. Development and management of service offerings  Customer information and involvement   
2. Design of service delivery systems  Organizing the service delivery   
3. Managing service systems in industrial firms  Coordination and success of service systems   
4. Analyzing service systems  Control of service systems   

Esitietovaatimukset

Opintojakso P/S Selite
TTA-11011 Teollisuustalouden perusteet Mandatory    
TTA-72031 Toiminnanohjaus Advisable    

Tietoa esitietovaatimuksista
Basics of industrial management (teollisuustalouden perusteet) or equivalent is a necessary prerequisite. Also students will benefit from basic knowledge in operations management.



Vastaavuudet

Opintojakso Vastaa opintojaksoa  Selite 
TTA-75057 Industrial Service Systems, 5 cr TTA-75056 Industrial Service Systems, 4 cr  

Päivittäjä: Kunnari Jaana, 05.03.2019