New publication: What is the Role of Knowledge Management in Establishing the Effectiveness of Public Welfare Services?

Because of the increasing cooperation of actors in public service systems, the evaluation of service outcomes involves a complex set of information sources and processes. Organization-specific evaluation practices yield only a partial picture of the effectiveness of services. To address this issue, the paper studies the information processes in the context of Finnish social services […]

New publication: Overcoming challenges in the implementation of performance measurement: Case studies in public welfare services

Purpose – The paper aims to evaluate factors affecting the success of the measurement system implementation in the context of two case services with a specific measurement object – productivity.Design/methodology/approach – Interviews with the users of new measurement systems are used to obtain information on the role of known technical and organizational success factors supporting […]

Article award for Novi researchers

Prof. Antti Lönnqvist and Dr. Harri Laihonen received the 2013 Highly Commended Award by Emerald (International Journal of Productivity and Performance Management) on their paper on system-level productivity analysis of welfare services. The paper examines productivity at the level of a welfare service system. This approach aims at optimizing the performance of the whole system […]

New publication: Measuring the impacts of welfare service innovations

Earlier research highlights the need for the welfare service sector to measure the impacts of their services. However, it seems that the welfare services lack measures to show their long-term effects and impacts. This paper presents a framework to measure the multidimensional impacts of welfare service innovations and reports the empirical results from two case […]

Publication on service system productivity

An article by Lönnqvist and Laihonen published in International Journal of Productivity and Performance Management The article examines productivity at the level of a welfare service system and aims at optimizing the performance of the whole system. A definition for the concept of welfare service system productivity is developed and its applicability is demonstrated. Lönnqvist, […]