New publication: SmartWoW – constructing a tool for knowledge work performance analysis

New Ways of Working (NewWoW) refers to a novel approach for improving the performance of knowledge work. The purpose of this paper is to seek innovative solutions concerning facilities, information technology tools and work practices in order to be able to “work smarter, not harder.” In order to develop work practices toward the NewWoW mode […]

New publication: Overcoming challenges in the implementation of performance measurement: Case studies in public welfare services

Purpose – The paper aims to evaluate factors affecting the success of the measurement system implementation in the context of two case services with a specific measurement object – productivity.Design/methodology/approach – Interviews with the users of new measurement systems are used to obtain information on the role of known technical and organizational success factors supporting […]

Article award for Novi researchers

Prof. Antti Lönnqvist and Dr. Harri Laihonen received the 2013 Highly Commended Award by Emerald (International Journal of Productivity and Performance Management) on their paper on system-level productivity analysis of welfare services. The paper examines productivity at the level of a welfare service system. This approach aims at optimizing the performance of the whole system […]

New publication: Analysing the impacts of ICT on knowledge work productivity

The potential of information and communication technology (ICT) in improving knowledge work productivity is well-documented in the existing literature. However, prior research fails to provide means for analyzing whether the potential can be realized in a specific organizational context. Thus, this paper focused on the context-specific analysis of the impacts of ICT services on knowledge […]

Publication on service system productivity

An article by Lönnqvist and Laihonen published in International Journal of Productivity and Performance Management The article examines productivity at the level of a welfare service system and aims at optimizing the performance of the whole system. A definition for the concept of welfare service system productivity is developed and its applicability is demonstrated. Lönnqvist, […]