Dr. Jääskeläinen and Dr. Laihonen received Outstanding paper award

Dr. Aki Jääskeläinen and Dr. Harri Laihonen received the 2014 Outstanding Paper Award by Emerald (International Journal of Productivity and Performance Management) on their paper titled ”Overcoming the specific performance measurement challenges of knowledge-intensive organizations”. This paper identifies practical ways to overcome the specific performance measurement challenges of knowledge-intensive organizations. By reviewing performance measurement, service […]

New publication: Measurement challenges of knowledge-intensive organizations

The purpose of this paper is to identify practical ways to overcome the specific performance measurement challenges of knowledge-intensive organizations. By reviewing performance measurement, service management and human resources management literature the paper recognizes two aspects that are crucial for the success of knowledge-intensive organizations: the performance and well-being of individual knowledge workers and the […]

A new journal paper on knowledge-intensive services

A co-authored paper by Käpylä et al. published in Knowledge Management Research & Practice The sector of knowledge-intensive business services (KIBS) has a central role in modern economies. However, there are no explicit and generally acknowledged criteria for characterising KIBS or other knowledge-intensive organisations. In addition, the concept of knowledge-intensity has no significant managerial use. […]