A new journal paper on knowledge-intensive services

A co-authored paper by Käpylä et al. published in Knowledge Management Research & Practice

The sector of knowledge-intensive business services (KIBS) has a central role in modern economies. However, there are no explicit and generally acknowledged criteria for characterising KIBS or other knowledge-intensive organisations. In addition, the concept of knowledge-intensity has no significant managerial use. This paper aims to widen the existing understanding about the concept of knowledge-intensity and take a step towards its operational application and managerial usefulness.

Käpylä, J., Laihonen, H., Lönnqvist, A. and Carlucci, D. (2011), “Knowledge-intensity as an organisational characteristic”, Knowledge Management Research & Practice, Vol. 9, pp. 315-326.

Read the whole article: http://www.palgrave-journals.com/kmrp/journal/v9/n4/abs/kmrp201123a.html