Dr. Jääskeläinen and Dr. Laihonen received Outstanding paper award

Dr. Aki Jääskeläinen and Dr. Harri Laihonen received the 2014 Outstanding Paper Award by Emerald (International Journal of Productivity and Performance Management) on their paper titled ”Overcoming the specific performance measurement challenges of knowledge-intensive organizations”.

This paper identifies practical ways to overcome the specific performance measurement challenges of knowledge-intensive organizations. By reviewing performance measurement, service management and human resources management literature the paper recognizes two aspects that are crucial for the success of knowledge-intensive organizations: the performance and well-being of individual knowledge workers and the ability to provide value for the customer. The paper evaluates three measurement solutions for measuring these aspects, in three empirical settings.

Jääskeläinen, A. and Laihonen, H. (2013) “Overcoming the specific performance measurement challenges of knowledge-intensive organizations“, International Journal of Productivity and Performance Management, Vol. 62 Iss: 4, pp.350-363.