Prof. Antti Lönnqvist and Dr. Harri Laihonen received the 2013 Highly Commended Award by Emerald (International Journal of Productivity and Performance Management) on their paper on system-level productivity analysis of welfare services.
The paper examines productivity at the level of a welfare service system. This approach aims at optimizing the performance of the whole system and to avoid sub-optimizing the production of individual services or organizations. The paper also aims to develop a definition for the concept of welfare service system productivity and demonstrate its applicability. The article is a result of a two-year research project studying the management of the value network of social services in the City of Helsinki, Finland.
Lönnqvist, A. & Laihonen, H. (2012). “Welfare service system productivity: the concept and its application”, International Journal of Productivity and Performance Management, 61(2), 128 – 141.