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Conference paper: Measuring railway traffic punctuality from the passenger’s perspective

Punctuality is an important success factor for railway traffic systems, and it is one that largely affect on passengers. Measuring punctuality in railways has many different applications. It can provide a measurement of quality, and can be used for example in individual investment projects or in scheduling. This article discusses punctuality from the point of view of the passenger and also discusses the current state of research on the subject. Previous studies made by the authors have noted that the customer’s point of view is inadequately studied in railway traffic and that punctuality has been neither extensively measured nor systematically monitored from the passenger’s perspective. Accordingly, this study focused on measuring the experienced punctuality of passengers rather than that of trains. Continue reading Conference paper: Measuring railway traffic punctuality from the passenger’s perspective