TTA-75057 Industrial Service Systems, 5 cr

Person responsible

Miia Martinsuo

Lessons

Implementation Period Person responsible Requirements
TTA-75057 2019-01 3 Miia Martinsuo
Two group assignments and an individual learning portfolio

Learning Outcomes

This course familiarizes the students with the configuration of service offerings, design of service delivery systems, and organization and management of service systems in industrial firms. After participating in the course, the students will know the components of modern, successful industrial service systems, and understand their design and coordination requirements. They understand the reasons and mechanisms of service business transformation in manufacturing firms. The students are capable to analyze industrial service systems based on available information and topical research, and utilize their analysis to promote industrial companies┐ service business transformation.

Content

Content Core content Complementary knowledge Specialist knowledge
1. Development and management of service offerings  Customer information and involvement   
2. Design of service delivery systems  Organizing the service delivery   
3. Managing service systems in industrial firms  Coordination and success of service systems   
4. Analyzing service systems  Control of service systems   

Prerequisites

Course Mandatory/Advisable Description
TTA-11011 Teollisuustalouden perusteet Mandatory    
TTA-72031 Toiminnanohjaus Advisable    

Additional information about prerequisites
Basics of industrial management (teollisuustalouden perusteet) or equivalent is a necessary prerequisite. Also students will benefit from basic knowledge in operations management.



Correspondence of content

Course Corresponds course  Description 
TTA-75057 Industrial Service Systems, 5 cr TTA-75056 Industrial Service Systems, 4 cr  

Updated by: Kunnari Jaana, 05.03.2019