An article by Lönnqvist and Laihonen published in International Journal of Productivity and Performance Management
The article examines productivity at the level of a welfare service system and aims at optimizing the performance of the whole system. A definition for the concept of welfare service system productivity is developed and its applicability is demonstrated.
Lönnqvist, A., Laihonen, H. (2012), “Welfare service system productivity: the concept and its application”, International Journal of Productivity and Performance Management, Vol. 61 No. 2, pp. 128-141:
Read the whole article: http://www.emeraldinsight.com/journals.htm?articleid=17010516&show=abstract