Tag Archives: services

New publication on measurement in service operations

Posted on 18.3.2012 by Harri Laihonen

Novi researchers as co-authors in a newly published reserach article. The paper applies a fresh approach to performance measurement in services and constructs a framework that acts as a foundation for further research in a three-year research project on ‘Innovative … Continue reading →

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A new journal paper on knowledge-intensive services

Posted on 24.11.2011 by Harri Laihonen

A co-authored paper by Käpylä et al. published in Knowledge Management Research & Practice The sector of knowledge-intensive business services (KIBS) has a central role in modern economies. However, there are no explicit and generally acknowledged criteria for characterising KIBS … Continue reading →

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