Tag Archives: service management

New publication: Measurement challenges of knowledge-intensive organizations

Posted on 12.5.2013 by Maiju Vuolle

The purpose of this paper is to identify practical ways to overcome the specific performance measurement challenges of knowledge-intensive organizations. By reviewing performance measurement, service management and human resources management literature the paper recognizes two aspects that are crucial for … Continue reading →

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New publication on measurement in service operations

Posted on 18.3.2012 by Harri Laihonen

Novi researchers as co-authors in a newly published reserach article. The paper applies a fresh approach to performance measurement in services and constructs a framework that acts as a foundation for further research in a three-year research project on ‘Innovative … Continue reading →

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