Tag Archives: measurement

New publication: Analysing the impacts of ICT on knowledge work productivity

Posted on 13.6.2013 by Maiju Vuolle

The potential of information and communication technology (ICT) in improving knowledge work productivity is well-documented in the existing literature. However, prior research fails to provide means for analyzing whether the potential can be realized in a specific organizational context. Thus, … Continue reading →

Posted in Antti Lönnqvist, Maiju Vuolle, Miikka Palvalin, Press releases | Tagged , , , | Leave a comment

New publication: Measurement challenges of knowledge-intensive organizations

Posted on 12.5.2013 by Maiju Vuolle

The purpose of this paper is to identify practical ways to overcome the specific performance measurement challenges of knowledge-intensive organizations. By reviewing performance measurement, service management and human resources management literature the paper recognizes two aspects that are crucial for … Continue reading →

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New publication: Measuring the impacts of welfare service innovations

Posted on 12.5.2013 by Maiju Vuolle

Earlier research highlights the need for the welfare service sector to measure the impacts of their services. However, it seems that the welfare services lack measures to show their long-term effects and impacts. This paper presents a framework to measure … Continue reading →

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Uusi malli palveluinnovaatioiden vaikutusten mittaamiseen

Posted on 17.4.2013 by Maiju Vuolle

Novin tutkija on kehittänyt Mittaritiimin tutkimushankkeiden puitteissa mittauskehikon, jonka avulla voidaan arvioida uudenlaisen hyvinvointipalvelun kustannusvaikutusia palvelujärjestelmään ja asiakkaan elämään. Yksi naapureista –tutkimuksen mukaan yhteisöllinen hoito on kokonaiskustannuksiltaan noin 7% laitoshoitoa kalliimpaa. Asukkaiden ja läheisten tyytyväisyyden todettiin kohonneen huomattavasti yhteisöllisen asumisen … Continue reading →

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New publication on measurement in service operations

Posted on 18.3.2012 by Harri Laihonen

Novi researchers as co-authors in a newly published reserach article. The paper applies a fresh approach to performance measurement in services and constructs a framework that acts as a foundation for further research in a three-year research project on ‘Innovative … Continue reading →

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