New publication on service system productivity
Read the new publication by Antti and Harri in International Journal of Productivity and Performance ManagementLönnqvist, A., Laihonen, H. (2012), “Welfare service system productivity: the concept and its application”, International Journal of Productivity and Performance Management, Vol. 61 No. 2, pp. 128-141: http://www.emeraldinsight.com/journals.htm?articleid=17010516&show=abstract